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Customer Service Representative 1st Shift (Morton Grove, IL) in Morton Grove, IL at Bunzl Distribution

Date Posted: 11/3/2018

Job Snapshot

Job Description

As a Customer Service Representative you will represent the company and act as an internal liaison and handle customer orders, inquiries and complaints to ensure complete customer service and customer satisfaction. You will have extensive phone contact on a daily basis with various store managers placing and handling their orders.

Shift: 9am - 6:00pm

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future. 

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.    

Responsibilities:

  • Order entry and/or release from a variety of sources to include credits and debits
  • Order tracking, expediting, and re-consigning with the assistance of the transportation department
  • Expedite emergency requests
  • Coordinate with support areas (purchasing, billing, sales, traffic and the distribution centers) in order to access information necessary to handle customer inquiries/requests.
  • Coordinate delivery schedules in order to satisfy customer requests
  • Maintain/update information in the system in order to keep customer records updated
  • Document and amend customer complaints to include call reports, apology letters, credits and replacement orders
  • Create return authorizations and issuing credits for non-authorized returns to the distribution facilities
  • Research order history and/or open orders to answer customer questions regarding product usage and ordering patterns
  • Create order templates in order to facilitate the order entry process
  • Shipment follow-up
  • Assist with new account set-up
  • Assist with special client requests, such as push orders and mailings

Requirements:

  • High School diploma or equivalent; Bachelor\u0027s degree preferred
  • 1-2 years of direct retail store or customer service experience a plus
  • Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel
  • Excellent verbal and written communication skills
  • Problem solver with the ability to multi-task using judgment and decision-making skills
  • Excellent detail-oriented customer service skills

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion.  Bunzl North America is headquartered in St. Louis, Missouri.  Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.  

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