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Customer Service LeadShift Start10:00amShift End6:30pm in Fairfield, OH at Bunzl Distribution

Date Posted: 2/4/2018

Job Snapshot

Job Description

Visit our website at:
http://www.bunzldistribution.com
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future. 
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.    
BUNZL IS KEEPING BUSINESSES MOVING
Responsibilities:
  • Become the first line of support for customers and other Customer Service Reps in regards to processes, problems, questions etc.
  • Assist Customer Service Manager with day to day Customer Service Functions
  • Ensure proper staffing, phone coverage, and utilize tools to maximize efficiency and effectiveness in handling large call volume
  • Implement training programs developed by Customer Service Manager
  • Answering customer inquiries, entering and successfully processing orders (50-100 daily) via the AS400 
  • Investigating customer problems and/or complaints to successful resolution
  • Maintaining relationships with both internal and external customers with exceptional service
  • Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing and product research
  • Expediting orders as required
  • Working effectively in a team environment to meet business goals and objectives
  • Other duties as assigned

Job Requirements

  • High School graduate or equivalent with a minimum of 5 years of customer service experience in a call center environment.  Bachelor's degree preferred
  • Supervisory experience preferred
  • Ability to meet time sensitive deadlines on projects while managing daily job requirements
  • Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel
  • Experience with IBM AS400 operating system a plus
  • Excellent verbal and written communication skills
  • Problem solver with the ability to multi-task using judgment and decision-making skills
  • Excellent detail-orientated customer service skills
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion.  Bunzl North America is headquartered in St. Louis, Missouri.  Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 4,800 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.  

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