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Customer Service ManagerShift TypeFirst ShiftShift Start7:30amShift End4:30pm in Kansas City, MO at Bunzl Distribution

Date Posted: 4/16/2018

Job Snapshot

Job Description



Bunzl Distribution

Visit our website at:
http://www.bunzldistribution.com
 
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future. 
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.    
BUNZL IS KEEPING BUSINESSES MOVING
Responsibilities:
  • Responsible for overseeing the training and development of Customer Service Representatives 
  • Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes 
  • Responsible to maintain the department's relationships with both internal and external customers with exceptional service 
  • Responsible for escalated customer interaction on customer problems, concerns and complaints
  • Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
  • Act as back-up to Customer Service Representatives as required
  • Other duties as assigned

Job Requirements

  • High School diploma or equivalent, Bachelor's degree preferred 
  • 5+ years experience in customer service or relevant business experience is required; preferably in a distribution environment
  • Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
  • Must possess executive level communication skills with proficient PC skills to include Microsoft Office
  • Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
  • Must be team oriented, dependable and a strong leader
  • Must be able to multi-task with the ability to change direction quickly and often
  • AS400 experience is highly preferred
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion.  Bunzl North America is headquartered in St. Louis, Missouri.  Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 4,800 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.  
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)